Please note that we have a 'No Refund, No Exchange and No Return Policy' for all products sold and supplied in good condition. We ensure that our product quality is checked before we send your order out to you.
We guarantee a replacement/exchange for all damaged, defective and incorrect shipment. Buyer must notify us within 7 days upon receiving said goods. We reserve the right not to entertain any queries after the above said period.
Returned Products, under the Return Policy must be returned in their original packaging with all accessories and must be in a re-saleable condition within FIVE (5) workings day.
It is the customer's responsibility to ensure that returned items are returned safely and at your cost.
We reserve the right not to offer an exchange voucher or refund if replacement products are available within 2 weeks from the date your return items were received.
We reserve the right for final decision making.
Cakes Spoilage
Assuming all cakes and puffs will be delivered to customers on the same day, the cakes and puffs is best consumed in within 2 days after receiving. Replacement of cakes can be done if cake is spoiled within 2 days but not refund. Old cake is advised to be retrieved for justification.
There will be no refund or replacement for misshapen cake during delivery process.
